Quality, by definition, is the "relationship between satisfied requirements and expected requirements". Our EN ISO 9001 compliant Quality Management System achieves this through constant dialogue with each of our stakeholders.
Project Design
We adopt a project logic where every choice is considered and based on evidence collected through a process similar to Design Thinking. In-depth analysis of information guides decisions and hypothesis formulation, avoiding random solutions. Within this framework, empathizing with the needs of those who will use the product or service becomes fundamental in transforming complexity into human-scale solutions.
Useful Resources to Understand Design Thinking
Design Thinking in Three Steps – Think with Google
An article delving into the core principles of Design Thinking, emphasizing its role in fostering creativity and innovation in marketing. It outlines practical applications to integrate user-centric approaches into various stages of the marketing process.
The 5 Stages in the Design Thinking Process – Interaction Design Foundation
A piece by world-reknowned Institution IDF breaking down the five essential stages of the Design Thinking process: Empathize, Define, Ideate, Prototype, and Test. Each stage is detailed with examples and strategies for effective implementation.
What is Design Thinking and Why is it Important? Harvard Business School Online
An in-depth look at what Design Thinking is, its history, and its significance in solving complex problems. The article includes insights from industry leaders and examples of successful DT applications.
What is Design Thinking? IDEO-U
A detailed explanation of Design Thinking, highlighting its human-centered approach and iterative process. Featuring real-world case studies to illustrate how Design Thinking drives innovation across various sectors.
Ergonomics and Rationalization
Our new Product Range, for example, originates from the direct collection of suggestions and feedback from users, installers, and our colleagues. The result is a reduction and rationalization of the number of components, allowing for more intuitive and faster assembly of our Perimeter Guards. This rationalization has simultaneously optimized production processes, achieving more efficient machine management and minimizing the risk of human errors.
Empathic Listening
We carefully analyze the information we collect from various sources: market analysis, software connected to our Industry 4.0 machines, suggestions from salespeople and colleagues. But most importantly, we give utmost importance to direct customer feedback to fully understand what they expect from our products and services. Empathy and two-way communication are at the heart of every Satech process because only in this way can we grasp the real needs of our stakeholders.
The EN ISO 9001 Standard
Every idea is analyzed and examined based on the information we collect. If deemed feasible and sustainable, it is developed and finally reviewed with a view to improvement. This circular "Plan-Do-Check-Act" process is described in the EN ISO 9001 Standard that we embrace as an essential mindset regardless of our Quality Policy, which we have been certified for since 2021.
The Deming Cycle
The Deming Cycle is a circular procedure for managing and optimizing processes. It consists of four phases that repeat cyclically until the objectives are achieved.
- Plan: planning in this phase, goals and tools to achieve them are defined;
- Do: implementation of processes;
- Check: verifying results to determine if the goals have been achieved;
- Act: analyzing the results to identify areas for improvement that will then be integrated into a new cycle.
Quality and Usability
Our approach to Quality Management also concerns all our Perimeter Guard Systems, which, in addition to meeting Industry Standards, are designed to offer the ergonomics and usability contents that the market demands. We listen carefully to our customers in order to understand their needs and develop Solutions in line with their requests, both in Standard Solutions and in customized and tailor-made ones.
Embracing the Right Mindset
"Quality before being a set of standards, strategies, and techniques is a mental attitude that determines people's behaviors." A mental attitude is an expression of humanity like the natural interaction between listener and speaker. When the attitude towards Quality becomes an integral part of corporate culture, the application of standards and processes becomes a natural consequence. Procedures become functional tools in the pursuit of shared goals.
Cultural Transformation Towards Quality (Developing the Right Culture)
To strengthen collective commitment and maintain high adherence to Quality Management principles, we provide our staff with Continuous Training, actively promoting initiatives and training events aimed at consolidating a corporate culture that puts Continuous Improvement at the center of every process.
Creating Value from Errors
For us, Quality also means deriving value from encountered issues, transforming them into opportunities for improvement. If a customer reports a non-conformity, we do not merely remedy it: we thoroughly investigate the causes to address the root of the problem. The goal is to turn a potential critical moment into a constructive cue to further elevate standards.
The Dynamics of Holistic Quality
True Quality is not a destination, but an ongoing journey in a circular process that constantly challenges our certainties. A journey of analysis, experimentation, and openness to change, driven by listening to the changing needs of the market. A growth path that turns every obstacle into a valuable improvement opportunity.
Empathy and Interaction
Listening to understand the expectations we need to meet: for us at Satech, Quality stems from an ongoing conversation. We know no other kind.
